Terms of Use

1. Introduction

These Terms of Use ("Terms") govern your access to and use of the Flow 108 mobile application and related services (the "Platform") provided by Healthcentive Private Limited (the "Company", "we", "our", "us"). By registering on or using the Platform, you agree to be bound by these Terms.

These Terms must be read together with our Privacy Policy and Community Guidelines, which are incorporated by reference into these Terms. If you do not agree to these Terms, you must not use the Platform.

Your use of the Platform constitutes your acceptance of these Terms and any updates to them. We encourage you to review these Terms periodically.

These Terms constitute a legally binding agreement between you and the Company. If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Any capitalised terms used but not defined in these Terms have the meanings assigned to them in our Privacy Policy.

2. About Flow 108

Flow 108 is a women's wellness platform that offers period tracking, fertility prediction tools, personalised diet and workout guidance, calorie tracking, a community forum, and live sessions with expert contributors. The Platform is designed to support general health and wellness goals and is not a medical service.

The Company is Healthcentive Private Limited, incorporated under the Companies Act, 2013.

3. Disclaimer — No Medical Advice

The Platform is a general wellness tool. Nothing on the Platform constitutes medical advice, diagnosis, treatment, or a professional healthcare recommendation of any kind.

Use of the Platform does not create a doctor-patient relationship, therapist-client relationship, or any other professional healthcare relationship between you and the Company or any expert contributor on the Platform.

Expert contributors who appear on the Platform (including through live sessions or content) participate in their individual capacities and their contributions are informational and educational in nature. The Company does not verify, endorse, or take responsibility for any statements made by expert contributors.

You should always consult a qualified, licensed healthcare professional before making any decisions about your health, fertility, nutrition, exercise, or medical treatment, especially if you have an existing medical condition or are trying to conceive.

Use of the Platform is entirely at your own risk.

4. User Eligibility

The Platform is intended for women aged 18 years and above. By registering on the Platform, you represent and warrant that you are a woman aged 18 or above and that you have the legal capacity to enter into a binding agreement.

The Company reserves the right to deny access to, suspend, or terminate the account of any User who does not meet the eligibility criteria or who provides false information during registration.

5. Registration

You may register on the Platform using Google OAuth. By using Google OAuth, you authorise the Company to access and use the information provided by Google in accordance with our Privacy Policy.

During registration, you will be asked to provide certain personal data, including Sensitive Personal Data or Information (SPDI) as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Such data is collected and processed in accordance with our Privacy Policy and only with your explicit consent.

You are responsible for maintaining the confidentiality of your account credentials. You must not share your account with any other person.

You are solely responsible for all activity that occurs under your account. You must notify us immediately at grievance@flow108.in if you become aware of any unauthorised use of your account.

6. Nature of Services and Platform Functionality

The Platform provides general wellness guidance, including cycle tracking, fertility window predictions, diet recommendations, workout plans, and calorie tracking, based on data you provide. All features are designed for general informational and wellness purposes only.

The Platform is not a substitute for professional medical advice, diagnosis, or treatment. You should consult a qualified healthcare provider for any health concerns, including those related to fertility, hormonal health, or nutrition.

Fertility window and ovulation predictions generated by the Platform are estimates based on data you log and standard cycle models. These predictions are not medically validated fertility assessments and should not be relied upon as a method of contraception or as a guarantee of conception. The Company makes no representations about the accuracy or reliability of fertility predictions.

Predictions and recommendations may be less accurate or unreliable for Users with irregular menstrual cycles, certain medical conditions (such as polycystic ovary syndrome), or incomplete data logs. The Company is not liable for any outcomes arising from reliance on Platform predictions or recommendations.

7. Assumption of Risk

You acknowledge that there are inherent risks associated with health and wellness activities, including diet changes and exercise. By using the Platform and following any recommendations it provides, you voluntarily assume all such risks. The Company is not liable for any injury, illness, or adverse health outcome arising from your use of the Platform.

8. Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis without any warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, the Company disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. The Company does not warrant the accuracy, completeness, or usefulness of any information provided through the Platform.

9. Use of the Platform

You agree that you will not, directly or indirectly:

1. Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without the Company's express written permission;
2. Redistribute, sublicense, or otherwise make the Platform or its content available to any third party;
3. Modify, translate, adapt, or create derivative works based on the Platform or its content;
4. Copy or scrape any data or content from the Platform by automated means or otherwise;
5. Decompile, reverse-engineer, disassemble, or attempt to derive the source code of the Platform;
6. Probe, scan, or test the vulnerability of the Platform or any associated systems or networks;
7. Gain or attempt to gain unauthorised access to any portion of the Platform, other accounts, or systems;
8. Upload or transmit any content that is harmful, offensive, unlawful, or in violation of these Terms or our Community Guidelines;
9. Remove, obscure, or alter any proprietary notices or trademarks on the Platform; or
10. Use the Platform in any manner that violates applicable law or these Terms.

10. Community Forum

The Platform includes a moderated community forum ("Forum") where registered Users may share experiences, ask questions, and interact with other members. The Forum is a peer community space and is not a clinical service.

Your participation in the Forum is subject to our Community Guidelines, which are incorporated into these Terms by reference. You are responsible for all content you post on the Forum.

Upon deletion of your account, your Forum posts will be retained but will be anonymised and attributed to "Deleted User". If you wish specific posts to be deleted, please contact us before deleting your account.

11. Live Sessions

The Platform may offer live sessions and workshops hosted on or in conjunction with third-party platforms. Your use of those platforms is subject to their respective terms and privacy policies, and the Company is not responsible for third-party platform conduct.

Where a live session is recorded, you will be notified and given the opportunity to consent to recording before the session begins. Recorded sessions may be made available to subscribers.

Content presented by expert contributors in live sessions is informational and educational only and does not constitute medical advice. The Company does not endorse or verify the qualifications of individual expert contributors beyond reasonable due diligence.

12. Compliance with Applicable Laws

You agree to comply with all applicable laws and regulations in connection with your use of the Platform, including but not limited to Indian information technology law, data protection law, and any laws applicable in your jurisdiction.

You represent and warrant that your use of the Platform will not violate any applicable law or regulation or infringe the rights of any third party.

13. Users Outside India

The Platform is designed for users in India. If you access the Platform from outside India, you do so at your own risk and are responsible for compliance with local laws.

The Platform and its content may not comply with the laws of jurisdictions outside India. The Company makes no representation that the Platform is appropriate or available for use in locations outside India.

Your personal data will be transferred to and processed in India. By using the Platform, you consent to such transfer and processing.

The Company shall not be liable for any failure to comply with foreign laws in connection with your use of the Platform.

14. Intellectual Property Rights

All intellectual property rights in the Platform and its content, including but not limited to software, algorithms, designs, text, graphics, logos, icons, audio clips, and data compilations, are owned by or licensed to the Company. Nothing in these Terms grants you any rights in or to the Platform or its content except as expressly set out herein.

"Flow 108" and associated logos are trademarks of Healthcentive Private Limited. You may not use these trademarks without the Company's prior written consent.

15. License to User Content

You retain ownership of content you create and post on the Platform ("User Content"), including Forum posts and uploaded images.

By posting User Content on the Platform, you grant the Company a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with operating and promoting the Platform. Where User Content is identifiable to you, the Company will seek your written consent before using it in marketing materials.

You represent and warrant that you own or have the necessary rights to post your User Content and that it does not infringe any third-party intellectual property rights. You agree to indemnify the Company against any claims arising from User Content you post.

16. No Guarantee of Results

The Company does not guarantee that use of the Platform will result in any specific health, fitness, fertility, or wellness outcome.

The Platform provides general wellness guidance tailored to the data you provide. Individual results may vary significantly based on personal health factors, consistency of use, and other circumstances beyond the Company's control.

Any testimonials, case studies, or success stories presented on the Platform represent individual experiences and are not typical results. They should not be taken as a guarantee of results for any other User.

17. Payments, Subscriptions and Billing

Certain features of the Platform are available free of charge. Access to premium features requires a paid subscription.

Paid subscriptions are available on monthly, 3-month, and annual billing cycles, as described on the Platform. Subscription details, including pricing, are set out on the Platform at the time of purchase.

Subscriptions renew automatically unless cancelled. We will notify you at least 7 days before your subscription renews, and you may cancel at any time before the renewal date to avoid being charged for the next billing period.

Payments are processed through third-party payment platforms (including the Apple App Store, Google Play Store, and Razorpay). By making a payment, you agree to the applicable payment platform's terms and policies. The Company is not responsible for errors or issues arising from third-party payment processing.

The Company reserves the right to change subscription prices at any time. We will provide advance notice of any price changes, and changes will apply to your subscription at your next renewal date. Your continued use of the Platform after a price change comes into effect constitutes your acceptance of the new price.

Cancellations and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

Promotional offers, discounts, or free trials are subject to their own terms and conditions and may not be combined with other offers unless stated otherwise.

18. Account Security

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

Your account is for your personal use only. You must not allow any other person to access or use your account.

The Company is not liable for any loss or damage arising from unauthorised access to your account where such access resulted from your failure to maintain the security of your credentials.

The collection and use of your personal data in connection with your account is governed by our Privacy Policy.

19. Third-Party Services and Links

The Platform may contain links to or integrations with third-party websites, services, or platforms. Such links do not constitute an endorsement by the Company of those third parties or their content.

Your use of third-party services is governed by the terms and privacy policies of those third parties. The Company is not responsible for the content, accuracy, or practices of any third-party service.

The Company is not liable for any loss or damage arising from your use of or reliance on any third-party service or content.

20. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of goodwill, arising out of or in connection with your use of the Platform.

To the fullest extent permitted by applicable law, the Company's total aggregate liability to you for any claims arising out of or in connection with these Terms or the Platform shall not exceed the total subscription fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

The Company is not liable for any health outcomes, adverse reactions, injuries, or other consequences arising from your use of the Platform or your reliance on any content, predictions, or recommendations provided through the Platform.

21. Feedback

If you provide the Company with any feedback, suggestions, ideas, or other input regarding the Platform ("Feedback"), you agree that the Company may use such Feedback freely and without any obligation to you. All Feedback becomes the exclusive property of the Company, and you assign all rights in such Feedback to the Company to the extent necessary to give effect to this clause.

22. Monitoring and Enforcement

The Company reserves the right, but does not assume any obligation, to monitor the Platform and any content posted by Users.

The Company reserves the right, in its sole discretion, to remove or refuse any content that violates these Terms, our Community Guidelines, or applicable law.

The Company reserves the right to suspend or terminate your access to the Platform at any time for any breach of these Terms or our Community Guidelines, or for any other reason at the Company's discretion.

The Company reserves the right to take legal action against Users who violate these Terms, including for infringement of intellectual property rights, fraud, or other unlawful conduct.

Termination of your account does not affect any rights or obligations that have accrued prior to termination.

23. Maintenance, Updates and Availability

The Company may perform maintenance, updates, or upgrades to the Platform at any time, which may result in temporary unavailability. The Company will endeavour to provide advance notice where practicable but is not obligated to do so.

The Company does not guarantee uninterrupted access to the Platform and is not liable for any loss or inconvenience arising from downtime, maintenance, or technical issues.

The Company may add, modify, or remove features of the Platform at any time. Material changes to features available to paid subscribers will be communicated in advance.

24. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or relating to: (a) your use of the Platform; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law; or (e) your infringement of any third-party rights.

25. Governing Law, Dispute Resolution and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Pune, Maharashtra, India. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties, or, failing agreement, in accordance with the Act. The language of arbitration shall be English. The arbitral award shall be final and binding.

Before initiating arbitration, the parties agree to attempt to resolve any dispute amicably by written notice to the other party describing the dispute in reasonable detail. If the dispute is not resolved within 30 days of such notice (or such longer period as the parties may agree), either party may proceed to arbitration.

Nothing in this Section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute. For any matter not subject to arbitration, the courts at Pune, Maharashtra, India shall have exclusive jurisdiction.

26. Miscellaneous

Assignment. You may not assign or transfer your rights or obligations under these Terms without the Company's prior written consent. The Company may assign these Terms or any rights hereunder without restriction.

Modification. The Company may update these Terms from time to time. For material changes, we will provide at least 15 days' advance notice by posting the updated Terms on the Platform and, where appropriate, notifying you via the Platform or by email. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. No failure or delay by the Company in exercising any right under these Terms shall constitute a waiver of that right.

Entire Agreement. These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and the Company regarding your use of the Platform and supersede all prior agreements, representations, and understandings.

Survival. Provisions that by their nature should survive termination of these Terms (including Sections 14, 15, 20, 24, and 25) shall so survive.